FAQs
Do you ship Australia-wide?
Do you ship Australia-wide?
Yes, we ship to every state and territory in Australia. Orders over $75 qualify for free standard shipping; orders under $75 have a flat rate of $9.99 to any Australian address.
How long does dispatch and delivery take?
How long does dispatch and delivery take?
Orders are packed and dispatched from our warehouse within 1–2 business days. From there, standard delivery to metro areas takes a further 3–7 business days, while regional and remote addresses can take 5–10 business days. You'll get a tracking number by email as soon as your order ships.
My order hasn't arrived yet, what should I do?
My order hasn't arrived yet, what should I do?
Most delays happen with the courier rather than at our end, so check the tracking link from your dispatch email first. If tracking hasn't moved in a few business days, email us with your order number and we'll chase it up for you.
What sizes do your kids' onesies come in?
What sizes do your kids' onesies come in?
Kids' onesies are sized by height rather than age, running from 85cm through to 150cm (85, 100, 110, 120, 130, 140, 150cm). Measure your child's height against our size guide, and if they're between two sizes, size up onesies are designed to fit loose and comfortable.
What sizes do your adult onesies come in?
What sizes do your adult onesies come in?
Adult onesies come in S, M, L, XL and XXL, roughly covering heights from 155cm (S) up to 185cm (XXL) in 5cm bands per size. Exact measurements are listed on each product page, since fit can vary slightly by style.
Do you have matching onesies for kids and adults?
Do you have matching onesies for kids and adults?
Yes, several of our most popular designs come in both kids and adult sizing, so the whole family can match. Search by the animal or style name on the site to see which designs have a matching set.
Can I order a onesie as a gift?
Can I order a onesie as a gift?
Yes. Add a note at checkout for gift orders, and we can leave pricing off the packing slip on request and just mention it in your order notes or email us before dispatch.
What's your return policy?
What's your return policy?
We offer returns and exchanges on unworn, unwashed items in their original packaging. Full details, including timeframes and how to start a return, are on our Returns & Exchanges page.
Can I exchange for a different size?
Can I exchange for a different size?
Yes, if the item is unworn and still tagged, you can exchange it for a different size, subject to stock availability. Reach out to us first so we can confirm the new size is in stock before you send anything back.
What if my onesie arrives faulty or damaged?
What if my onesie arrives faulty or damaged?
Contact us straight away with your order number and a photo of the fault. Faulty items are covered outside our normal returns window and we'll sort a replacement or refund once we've confirmed the issue.
How do I wash my onesie without ruining it?
How do I wash my onesie without ruining it?
Most onesies are best washed cold on a gentle cycle and air-dried or tumble-dried on low check the care label sewn into the garment, as fleece and cotton-blend styles can have slightly different instructions. Avoid fabric softener on fleece styles, as it can flatten the pile over time.
Are your onesies safe for children?
Are your onesies safe for children?
Yes. Our children's and baby sizes are made to meet Australian safety requirements for children's sleepwear and are labelled with the appropriate age range and any fire-hazard warnings where relevant. Always check the garment label for age suitability and adult supervision guidance, particularly for younger children.
What payment methods do you accept?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay, so you can check out whichever option is easiest for you.
Is it safe to order from your site?
Is it safe to order from your site?
Yes. All payments are processed through encrypted, PCI-compliant checkout, and we never store your full card details on our servers.